Carmen Thiam
The customer experience : Lessons from the luxury hotel industry
Professional services firms tend to invest significant resources in acquiring new clients. However, they often neglect their...
ISP Africa - Thematic dinner: The keys to commercial success: «The Customer Experience»
With over 6,000 members, the ISP (Institute of Sales Professionals) and its African branch ISP Africa, based in Dakar, is the...
SURVEY | Teleworking: the productivity problem is real
Debates about remote working, hybrid working and office working are (still) raging – and they are relevant...