Conflict Management & Peaceful Communication
Conflicts are not failures: they are opportunities to restore trust, strengthen cohesion, and establish a healthier relational framework. However, it is necessary to understand, anticipate, and manage them appropriately. This training provides managers and employees with the essential tools to transform tensions into levers for improvement, secure the work environment, and strengthen collective performance.
Objectives
- Understanding the psychological and relational mechanisms that generate conflicts.
- Quickly identify weak signals to prevent tensions.
- Choose the resolution strategy best suited to each situation.
- Develop assertive, caring, and non-complacent communication.
- Managing emotions (your own and those of others) in critical moments.
- Promote a calm working environment conducive to cooperation.
- Turn disagreements into opportunities for team development.
Audience: Managers, executives, team leaders, and anyone who faces tense situations or wants to learn tools for preventing, defusing, and effectively resolving conflicts
Duration: 3 days
Group: 4 to 12 participants
Format: Adaptable to face-to-face or remote learning according to your needs
Benefits of training
- Reduction of internal tensions and improvement of the social climate.
- Improving managers' skills in problem-solving approaches and strategies.
- Better team cohesion and smoother flow of information.
- Prevention of stress and burnout related to conflict situations.
- Strengthening a culture of positive communication within the company.
- Improved performance thanks to teams that are more relaxed, aligned, and collaborative
Why choose this course?
Because poor conflict management is one of the leading causes of demotivation, inefficiency, and staff turnover. Investing in this training means investing in the cohesion, stability, and sustainable performance of your teams.
You give your employees the ability to respond calmly, with emotional intelligence and leadership, when it matters most.
