Customer Experience: Create interactions that make a difference
Turn every customer contact into a memorable experience. This training enables your employees to understand customer expectations, adapt their communication, and contribute directly to your company's loyalty and differentiation strategy.
Participants
All company employees who are in contact with customers, either face-to-face or remotely.
Objectives
- Understanding the strategic challenges of customer experience
- Develop advanced communication and active listening skills
- Identify customer profiles and tailor your approach
- Responding effectively to needs, objections and emotions
- Create personalised interactions to boost satisfaction and loyalty
Target audience : All employees in direct or indirect contact with customers
Duration: 2 days
Groups: 10 to 15 participants
Format: Can be adapted to in-person or remote learning depending on your needs
Benefits of training
- Immediate improvement in the quality of customer interactions.
- Développement des ventes additionnelles grâce à une posture plus proactive et une compréhension approfondie des besoins.
- Long-term loyalty through consistent, seamless, and personalized experiences.
- Better management of sensitive situations thanks to communication and problem-solving tools.
- Sharing best practices and strengthening the customer-focused culture within the organization.
- Competitive advantage: your teams become a real differentiating factor.
Why choose this course?
Because customer experience is no longer just a service it is a strategic lever for performance, loyalty, and growth.
Training your teams ensures strong, consistent, and high-value-added human interactions.
