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A customer may forget what you sold them, but they'll never forget how they were treated. Fluid interaction, attentive listening, anticipating their needs... These are the things that turn a simple buyer into a...

Personal development plays a key role in this preparation, enabling leaders and managers to get to know themselves better, understand their strengths and weaknesses, and improve aspects of their personality. These qualities are used to inspire and motivate...

Successful companies are those that adopt a culture of continuous improvement, a mindset that aims to constantly optimise skills, processes and strategies to achieve sustainable performance. But how do you integrate this approach into...

With over 6,000 members, ISP (Institute of Sales Professionals) and its African offshoot ISP Africa, based in Dakar, is the only global organisation created by sales professionals for sales professionals, as well as...

Professional services companies tend to invest significant resources in acquiring new clients. However, they often neglect their client retention efforts. What makes a customer likely to return or recommend...

Debates about teleworking, hybrid working and office working are (still) raging - and they mainly concern employee productivity, performance and motivation. Some people say they only work three shifts a week...